Terms of Service

Last updated: February 2026

DoppelDown — Brand Protection Platform

Operated by Dobson Development Pty Ltd

ABN: 43 688 593 606

Queensland, Australia

Last Updated: 2 February 2026

Effective Date: 2 February 2026

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1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Dobson Development Pty Ltd (ACN 688 593 606), a company registered in Queensland, Australia ("Company", "we", "us", or "our"), governing your access to and use of the DoppelDown brand protection platform, including all associated websites, APIs, tools, documentation, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" or "Customer" shall refer to that organisation.

If you do not agree to these Terms, do not use the Service.

These Terms are governed by the laws of Queensland, Australia, including the *Australian Consumer Law* (Schedule 2 of the *Competition and Consumer Act 2010* (Cth)).

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2. Definitions

"Account" means the registered account you create to access the Service.
"Brand Data" means any brand names, logos, domain names, trademarks, keywords, or other identifying information you submit to the Service for monitoring purposes.
"Content" means all data, text, information, and materials uploaded, submitted, or transmitted through the Service by or on behalf of the Customer.
"Intellectual Property" means all patents, trademarks, service marks, copyrights, trade secrets, know-how, and other proprietary rights.
"Scan Results" means the threat intelligence data, reports, alerts, and analysis generated by the Service based on your Brand Data.
"Subscription" means the paid or free tier plan you select for access to the Service.
"AI Features" means the artificial intelligence and machine learning capabilities used by the Service to detect, classify, and analyse potential threats.

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3. The Service

3.1 Description

DoppelDown is a business-to-business ("B2B") software-as-a-service ("SaaS") platform that provides automated brand protection services, including but not limited to:

Detection of potentially fraudulent or infringing domain registrations;
Identification of phishing websites targeting your brand;
Monitoring for social media impersonation and brand abuse;
AI-powered threat analysis and risk scoring; and
Alerting and reporting on detected threats.

3.2 Service Availability

We will use commercially reasonable efforts to maintain the availability of the Service. However, the Service is provided on an "as available" basis, and we do not guarantee uninterrupted or error-free operation. We may perform scheduled and unscheduled maintenance, which may temporarily affect Service availability. We will endeavour to provide reasonable advance notice of scheduled maintenance where practicable.

3.3 Modifications to the Service

We reserve the right to modify, update, or discontinue any feature or functionality of the Service at any time. Material changes that adversely affect your use of the Service will be communicated with at least 30 days' notice. If such changes materially diminish the functionality of your current Subscription tier, you may cancel your Subscription in accordance with Section 9.

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4. Account Registration and Security

4.1 Eligibility

The Service is intended for use by businesses and professionals. By creating an Account, you represent that:

(a) You are at least 18 years of age;

(b) You have the legal capacity and authority to enter into these Terms;

(d) You will maintain and promptly update your Account information as necessary.

4.2 Account Security

You are responsible for:

(a) Maintaining the confidentiality of your Account credentials;

(b) All activity that occurs under your Account;

(c) Notifying us immediately at security@doppeldown.com if you become aware of any unauthorised access to or use of your Account; and

(d) Ensuring that your use of the Service complies with all applicable laws and regulations.

We are not liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

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5. Subscriptions, Billing, and Payments

5.1 Subscription Tiers

The Service is offered under various subscription tiers, ranging from $0 to $249 AUD per month (inclusive of GST where applicable). The features, limitations, and pricing of each tier are described on our website and may be updated from time to time.

5.2 Free Tier

If you are on a free ($0/month) plan, you acknowledge that:

(a) The free tier may have reduced features, usage limits, or capabilities;

(b) We may modify or discontinue the free tier at any time with 30 days' notice; and

5.3 Paid Subscriptions

Paid Subscriptions are billed on a monthly recurring basis in advance. By subscribing to a paid plan, you authorise us to charge your designated payment method on each billing cycle.

5.4 Payment Processing

All payments are processed securely through Stripe (https://stripe.com). We do not directly store your full credit card details. By using the Service, you also agree to Stripe's terms of service and privacy policy. All amounts are in Australian Dollars (AUD) unless otherwise stated.

5.5 GST

Unless otherwise indicated, all prices are inclusive of Goods and Services Tax ("GST") as applicable under Australian tax law. For Customers outside Australia, local taxes or duties may apply and are your sole responsibility.

5.6 Price Changes

We may change our Subscription pricing from time to time. Price changes will be communicated to you at least 30 days before they take effect. If you do not agree to a price change, you may cancel your Subscription before the new price takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.7 Failed Payments

If a payment fails, we will attempt to process the charge again and may notify you of the failure. If payment is not resolved within 14 days, we reserve the right to suspend or downgrade your Account until payment is received.

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6. Cancellation and Refunds

6.1 Cancellation by Customer

You may cancel your Subscription at any time through your Account dashboard or by contacting us at support@doppeldown.com. Upon cancellation:

(a) Your Subscription will remain active until the end of the current billing period;

(b) You will not be charged for subsequent billing periods;

(d) Your Account and associated data will be retained for 30 days after the end of the billing period, after which it may be permanently deleted in accordance with our Privacy Policy.

6.2 Refunds

As a general policy, fees paid are non-refundable, except:

(a) Where required by the *Australian Consumer Law* or other applicable consumer protection legislation;

(b) Where we have materially breached these Terms and failed to remedy the breach within 14 days of written notice; or

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the *Australian Consumer Law* or any other applicable law that cannot be excluded, restricted, or modified by agreement.

6.3 Cancellation by Us

We reserve the right to suspend or terminate your Account and access to the Service at any time if:

(a) You breach these Terms and fail to remedy the breach within 14 days of written notice;

(b) You engage in conduct that we reasonably determine to be harmful, fraudulent, or abusive;

(d) We are required to do so by law.

In the case of termination for breach, no refund will be provided. In the case of termination for any other reason, we will provide a pro-rata refund for any unused portion of your current billing period.

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7. Acceptable Use

7.1 Permitted Use

You may use the Service only for lawful business purposes related to monitoring and protecting your own brands, trademarks, and online identity (or those of clients you are authorised to represent).

7.2 Prohibited Conduct

You agree not to:

(a) Use the Service for any unlawful, fraudulent, or malicious purpose;

(b) Submit Brand Data for which you do not have legitimate authority or a reasonable legal interest;

(d) Use Scan Results or threat intelligence to conduct cyberattacks, denial-of-service attacks, or any other malicious activity against detected domains or entities;

(e) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or algorithms of the Service;

(f) Circumvent, disable, or interfere with any security, access control, or rate-limiting features of the Service;

(g) Use automated means (including bots, scrapers, or crawlers) to access the Service beyond what is provided through our official API;

(h) Resell, sublicense, or redistribute access to the Service without our prior written consent;

(i) Use the Service in any manner that could damage, disable, overburden, or impair our infrastructure; or

(j) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity.

7.3 Enforcement

Violation of this Section may result in immediate suspension or termination of your Account without prior notice or refund.

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8. Artificial Intelligence (AI) Usage Disclosure

8.1 AI-Powered Analysis

The Service uses artificial intelligence and machine learning technologies ("AI Features") to:

(a) Analyse and classify potential brand threats;

(b) Score the risk level of detected domains, websites, and social media profiles;

(d) Generate automated alerts and recommendations.

8.2 Nature of AI Outputs

You acknowledge and agree that:

(a) AI-generated threat assessments, risk scores, and classifications are probabilistic in nature and may contain false positives or false negatives;

(b) AI outputs are provided as decision-support tools and should not be treated as definitive legal, security, or business advice;

(d) The accuracy and performance of AI Features may vary and improve over time as models are refined; and

(e) We do not guarantee the accuracy, completeness, or reliability of any AI-generated output.

8.3 AI Data Usage

Brand Data and Scan Results may be processed by AI models to improve threat detection accuracy. We do not use your data to train general-purpose AI models available to other customers. Your data is processed in accordance with our Privacy Policy.

8.4 Human Oversight

While the Service automates threat detection, we maintain human oversight of our AI systems and regularly review their performance, accuracy, and potential biases. You may request a human review of any AI-generated output by contacting support@doppeldown.com.

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9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, functionality, algorithms, AI models, documentation, and underlying technology, is and remains the exclusive property of Dobson Development Pty Ltd (or its licensors). Nothing in these Terms grants you any right, title, or interest in our Intellectual Property beyond the limited right to use the Service in accordance with these Terms.

9.2 Your Content

You retain all rights, title, and interest in your Brand Data and any Content you submit to the Service. By submitting Content, you grant us a limited, non-exclusive, worldwide, royalty-free licence to use, process, store, and display your Content solely for the purpose of providing and improving the Service.

9.3 Scan Results

Scan Results generated by the Service are derived from publicly available information and our proprietary analysis. You are granted a non-exclusive licence to use Scan Results for your internal business purposes. You may not redistribute or commercially exploit raw Scan Results without our prior written consent.

9.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.

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10. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your data as described in the Privacy Policy.

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11. Confidentiality

11.1 Confidential Information

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms or the Service ("Confidential Information"), including but not limited to Brand Data, Scan Results, business strategies, pricing, and technical information.

11.2 Exceptions

Confidential Information does not include information that:

(a) Is or becomes publicly available through no fault of the receiving party;

(b) Was already known to the receiving party prior to disclosure;

(c) Is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or

(d) Is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party reasonable prior notice where legally permitted.

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12. Limitation of Liability

12.1 Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies, or any guarantee, warranty, or other term or condition implied or imposed by the *Australian Consumer Law* or any equivalent legislation in any applicable jurisdiction that cannot lawfully be excluded or limited.

12.2 Limitation

To the maximum extent permitted by applicable law:

(a) We exclude all liability for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages;

(b) Our total aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Service shall not exceed the total amount of fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim; and

- Your reliance on AI-generated outputs without independent verification;

- Actions taken or not taken based on Scan Results;

- Failure of the Service to detect a particular threat;

- Third-party actions, including phishing attacks or domain registrations, that the Service was not able to identify;

- Downtime, service interruptions, or data loss beyond our reasonable control; or

- Your breach of these Terms.

12.3 Essential Purpose

You acknowledge that the limitations of liability in this Section are a fundamental element of the agreement between you and us, and that the Service would not be provided to you on an economically viable basis without such limitations.

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13. Indemnification

You agree to indemnify, defend, and hold harmless Dobson Development Pty Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) Your use of the Service;

(b) Your breach of these Terms;

(d) Your submission of Brand Data that infringes or misappropriates a third party's rights; or

(e) Any dispute between you and a third party arising from your use of the Service or Scan Results.

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14. Disclaimers

14.1 No Legal Advice

The Service provides threat intelligence and brand monitoring tools. It does not provide legal advice. Any information or analysis provided by the Service should not be construed as legal, regulatory, or professional advice. You should consult qualified legal counsel before taking any enforcement action based on Scan Results.

14.2 No Guarantee of Detection

While we strive to provide comprehensive threat detection, we do not guarantee that the Service will detect all threats to your brand. The internet is vast and constantly evolving, and no monitoring solution can provide absolute coverage.

14.3 Third-Party Services

The Service may integrate with or rely upon third-party services, platforms, and data sources. We are not responsible for the availability, accuracy, or conduct of any third-party service.

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15. Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of laws principles.

15.2 Good Faith Negotiation

In the event of any dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the dispute through good faith negotiation for a period of 30 days from the date written notice of the dispute is given.

15.3 Mediation

If the dispute is not resolved through negotiation, the parties agree to submit the dispute to mediation administered by the Resolution Institute (or its successor body) in Brisbane, Queensland, before commencing any court proceedings.

15.4 Jurisdiction

Subject to Sections 15.2 and 15.3, the parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and any courts entitled to hear appeals therefrom.

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16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any Order Form or Subscription agreement, constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any right on one occasion shall not be construed as a waiver of that right on any subsequent occasion.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

16.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet outages, or cyberattacks.

16.6 Notices

All notices under these Terms shall be in writing and sent to:

To us: support@doppeldown.com
To you: The email address associated with your Account.

Notices shall be deemed received when sent by email, provided no delivery failure notification is received.

16.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us. Neither party has the authority to bind the other.

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17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by email or through the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your Subscription.

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18. Contact Us

If you have any questions about these Terms, please contact us:

Dobson Development Pty Ltd

Email: support@doppeldown.com

Location: Queensland, Australia

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*These Terms of Service were last updated on 2 February 2026.*